(4.3 / 5)1143+ Ratings

ELEGOO Reviews

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Overall Rating

4.3

11 Reviews

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About ELEGOO

Elegoo.com is a technology company that specializes in the research, development, and production of 3D printers, Arduino-based STEM & robotic kits. They offer a variety of products including Neptune Series 3D printers, Mars Series 3D printers, Saturn Series 3D printers, Jupiter Series 3D printers, Resin 3D Printers Accessories, Filaments, and Resins. They also provide Post-Processing Accessories and Pre-owned 3D Printers.

In terms of services, they provide Customer & Technical Support for their products. For 3D printer technical support, laser engraver technical support, order issues, unwanted item refunds, or returns, and for STEM kits, robots technical support, they have dedicated email addresses. They require the buyer to provide sufficient proof of purchase, tell them which product was purchased, and describe the problem as clearly as possible through text, images, or short videos. This helps their team process inquiries and solve problems more efficiently. They also have business inquiries and sponsorship & influencer collaboration services.

They also run programs like Student Discount, Affiliate Program, and You Print, We Plant. They have a Support Center, Track Your Order, Download Center, Refund & Warranty, and Shipping Policy services for their customers. They also have a Blog Center and Model Gallery for their community. They offer a variety of discounts on their products and they keep their customers updated about the latest news and updates through subscriptions.

ELEGOO Pros & Cons

Pros:

Diverse Product Line: Elegoo offers a wide range of 3D printing products, including various resin printers like the Mars 5 Ultra and Mars 3 Pro, which cater to both beginners and advanced users.
Affordable Pricing: Elegoo's products are generally priced competitively, making them accessible to a broad market.
Automatic Build Platform Calibration: The Mars 5 Ultra features automatic build platform calibration, which simplifies the printing process and reduces the risk of adhesion-related failures.
Integrated Print Monitoring: The Mars 5 Ultra includes an integrated webcam for print monitoring, which enhances the user experience and allows for error detection and timelapse videos.

Cons:

Customer Service Issues: Many users have reported difficulties in contacting Elegoo's customer service, leading to frustration and dissatisfaction.
Quality Control Issues: Some customers have experienced problems with missing parts, incorrect labels, and poor communication from the company.
Outdated Cura Software: Some users have noted that Elegoo's Cura software is outdated, which can lead to compatibility issues and poor print quality.
Build Platform Cleaning Difficulty: The build platform of the Mars 5 Ultra can be challenging to clean, requiring patience and effort.
Overpriced Pro Version: The Pro version of the Mars 3 series is seen as overpriced compared to the non-Pro version, which may deter some users.

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ELEGOO Customer Reviews (11)

0/5

Alisha Warner

Verified Buyer

Sep 19, 2023

Robert Obrien

Verified Buyer

Sep 18, 2023

Khazan Melikov

Verified Buyer

Sep 18, 2023

Gill Gauthier

Verified Buyer

Sep 17, 2023

Christopher Hansen

Verified Buyer

Sep 17, 2023

Dennis Parra

Verified Buyer

Sep 16, 2023

Nijs Cheng

Verified Buyer

Sep 16, 2023

Nicholas Henry

Verified Buyer

Sep 16, 2023

Ralf Schuster

Verified Buyer

Sep 15, 2023

Lauren Shah

Verified Buyer

Sep 14, 2023

ELEGOO Customer’s Q&A

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ELEGOO Features and Benefits

Key Features and Benefits of elegoo.com:

Affordable 3D Printers: Offers a range of cost-effective 3D printers without compromising on quality.
High Precision: Known for high-precision printing, especially in resin-based 3D printing.
User-Friendly Design: Products are designed to be intuitive and easy to use, catering to both beginners and professionals.
Comprehensive Electronics Kits: Provides a variety of electronics kits for STEM education, suitable for all skill levels.
Reliable Customer Support: Offers dependable customer service to assist with any issues or inquiries.
Innovative Technology: Continuously innovates and updates its products to meet the evolving needs of the 3D printing community.
Wide Range of Products: Includes resin and FDM printers, ensuring a diverse selection for different printing needs.
Educational Resources: Provides guides and tutorials to help users get the most out of their products.
Durability and Quality: Products are known for their durability and high-quality performance.
Community Engagement: Actively engages with the 3D printing community, offering support and sharing knowledge.

These features and benefits make elegoo.com a strong contender in the 3D printing market.

ELEGOO Pricing

ELEGOO's pricing varies depending on the product. Here are some specific prices mentioned:

Arduino Kits: The UNO R3 Super Starter Kit costs $42.99.
3D Printers: The Mars 5 Ultra costs $293.00, the Mars 5 costs $195.00, and the Mars 4 Ultra costs $347.50.
Filament: Prices start from $10.49/KG with discounts up to 35% off.
Robot Car Kit: The Smart Robot Car Kit V4.0 costs $75.99 USD.

For the most up-to-date pricing, please visit the ELEGOO website.

About elegoo.com Payment Method?

The payment method for purchases on elegoo.com involves using a debit or credit card. Accepted cards include those associated with Visa, Discover, JCB, MasterCard, UnionPay, or American Express. It's important to note that Discover, UnionPay, and JCB cards are only accepted for US-based projects. Currently, Maestro or Visa Electron cards are not accepted.

ELEGOO FAQs

ELEGOO Alternatives

Top 10 alternatives to elegoo.com:

Anycubic - Known for its affordable and reliable 3D printers, Anycubic offers a range of models suitable for both beginners and professionals.
Creality - A popular brand in the 3D printing community, Creality is recognized for its high-quality and budget-friendly printers.
Phrozen - Specializes in resin 3D printers and is praised for its precision and detail.
QIDI Tech - Offers a variety of 3D printers that are user-friendly and efficient.
Formlabs - Known for its professional-grade resin printers, Formlabs is ideal for high-quality prints.
Prusa Research - Renowned for its open-source 3D printers, Prusa Research provides reliable and customizable options.
Flashforge - Offers a range of 3D printers that are easy to use and versatile.
Voxelab - A subsidiary of FlashForge, Voxelab provides affordable and reliable 3D printing solutions.
Artillery - Known for its quiet and efficient 3D printers, Artillery is a great choice for home and office use.
Bambu Lab - Offers high-speed and high-precision 3D printers, making it a strong competitor in the market.

These alternatives provide a variety of features and price points, catering to different needs and preferences in the 3D printing community.

How To Open A ELEGOO Account?

To open an account on elegoo.com, follow these steps:

Visit the website and navigate to the account creation page.
Enter your email address and create a password.
Agree to the Privacy Policy.
Click on "Create an account".

If already have an account, use the login option instead.

What is the return policy for ELEGOO products?

ELEGOO products can be returned for a full refund within 14 days or replacement within 30 days of the delivery date unless otherwise specified in the products’ listing on the website, on the receipt, or packing slip. The customer is responsible for the shipping fees. ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Warranty periods and warranty rules differ according to the models and parts list. For instance, main parts of the machine (nozzle and build plate sheet excluded) for 3D Printing Related Products have a warranty period of 12 months. However, LCD screens for the same products have a warranty period of 3 to 6 months depending on the model. Consumables and other attached items like power cord, USB cable, engraving material, user manual, packaging, tools, etc., do not have a warranty. Pre-owned products also do not have a warranty.

How long does it take to ship a product from elegoo.com?

Orders placed on ELEGOO official website can be shipped to various countries and regions. The Estimated Delivery Time for In-stock Products to the United States is 3-7 workdays. For Pre-owned Products, it takes 4-8 workdays. For Pre-order Products, the product will be shipped according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays for delivery. Please note that these are estimates and actual delivery times may vary.

About elegoo.com Popular Products and Services?

Elegoo.com is known for its quality and affordable 3D printers, Arduino-based STEM & robotic kits, and materials. Some of the popular products include the Saturn 3 Ultra 12K, Neptune 4 Max, and Jupiter SE Resin 3D Printer. They also offer a variety of filaments and a Phecda Laser Engraver & Cutter. The Mars Series of 3D printers are also popular, with models like the Mars 4 Ultra 9K, Mars 4 9K, and Mars 4 Max 6K. They also sell materials such as Premium 3D Printer Resin and PLA Filament 1.75mm in various colors. Elegoo.com makes technology easy-to-access for all the makers around the world.

What is the price range of Elegoo's 3D printers?

The price range of Elegoo's 3D printers varies depending on the model. For instance, the Mars 4 Ultra 9K is priced from $309.00, the Mars 4 9K from $259.00, the Mars 4 Max 6K at $249.99, the Mars 4 DLP at $299.99, the Mars 3 Pro 4K from $184.99, and the Mars 3 4K from $144.99. The Neptune 4 Pro is priced at $284.99. Please note that these prices are subject to change and may vary depending on the retailer.

elegoo.com Return Policy?

Elegoo's Return Policy allows for a full refund within 14 days or replacement within 30 days of the delivery date unless otherwise specified in the products’ listing on their website, on the receipt, or packing slip. The customer is responsible for the shipping fees.

As for the Shipping Policy, orders placed on Elegoo's official website can be shipped to various countries and regions. For orders over $50 to most of the countries and regions listed, it’s FREE SHIPPING. Orders under $50 will be charged a $15 shipping fee. There are exceptions for certain countries and conditions. For instance, for orders including Jupiter SE shipped to some areas in Australia (Northern Territory, Queensland, Tasmania, Western Australia), a shipping fee will be charged.

Please note that once the parcel is on its way, the address cannot be re-directed. It is the customer's responsibility to check and verify the address details. Any loss incurred due to the input of an incorrect address or a fraudulent transaction will be borne solely by the customer. Also, orders that have been shipped out (once the tracking number has been received or the order status has been completed) cannot be canceled.